Frequently Asked Questions > Shipping & Delivery (6 entries)
We understand that ordering a truly bespoke product can be confusing. Our knowledge base contains answers to the most commonly asked questions. As well as details on each of our product categories, many additional topics are covered including our free design service, ordering and payment and shipping. Can’t find the answer to your question? No problem. Please feel free to contact us by email or using the live chat widget on the right of the page.
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We provide free shipping to all US and Canadian addresses via Fedex*. More details on shipping, as well as price guidance for other countries, can be found here .
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Once the product has been manufacured we ship the order using a reputable courier with track and trace capabilities. Shipping to US and Canadian addresses generally takes 24-48 hours. Shipping to ...
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For UK orders we use Fedex UK or ANC. For all other countries we use Fedex International Priority service.
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Yes. We will email a tracking number to you on the day they order is collected from us.
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UK orders are shipped in sealed boxes that are protected with bubble wrap. Order to all other countries are shipped in sealed boxes that are protected inside a strong Fedex box. ...
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I am afraid we insist on using the couriers specified.